akosijames

Feb 28

TQM Outline

I. Title

Enhanced Payment System

II. Background

Far Eastern University (FEU) (PSE: FEU) in the City of Manila, West Sampaloc, University Belt area is a nonsectarian, private university in the Philippines. Created by the merger of Far Eastern College and the Institute of Accounts, Business and Finance, FEU became a university in 1934 under the guidance of first president Nicanor Reyes, Sr. It soon became the leading proprietary, for-profit university in the Philippines. FEU’s campus is noted for a number of historical buildings preserved from the first half of the 20th century.

Far Eastern University was founded in 1934 when the Far Eastern College and the Institute of Accounts, Business and Finance (IABF) merged.Far Eastern College, founded in 1919, had been a liberal arts college in Quiapo; the IABF had been established (originally under the name Institute of Accountancy) by Nicanor Reyes, Sr., head of the Department of Economics of the University of the Philippines, with a number of other prominent educators in 1928.

IABF had been originally predominately used by night students, and the new university, which was supported by the tuition provided by its students rather than government grants, soon demonstrated that a private university was financially sustainable in the Philippines. Though many small businesses think that having the latest and greatest in payment processing security technology will make the secure and compliant, this is not necessarily the case - especially if there is a high turnover rate for the employees that are trained in the technology, said one industry expert.

III. Problem Statement

IV. Root causes of the Problem

There are some situation that the cashiers are not consistent to their work, so some of the students and parents are having problem when it comes in paying their fees in school especially when the deadline come for the tuition fee.

V. Recommendation and Benefits

School Payment a network of cooperative payment solutions built specifically to simplify the way today’s public and independent schools take payments for anything. Whether you are a school (public or independent), school vendor, or administrative service provider wanting to add eCommerce into your own solution, The School Payment Network offers the best solution. the network works similar to an ATM network in that all members carrying the School Payment Network symbol offer their customers a much broader service and reach than they could with a stand alone solution. Even if you’re a vendor with your own payment solution, joining the School Payment Network will offer your company significant benefits SchoolPaymentSolutions.com is an online payment portal especially designed to allow parents to make quick and easy online payments to their children’s school accounts. The system currently allows parents to manage their children’s lunch accounts, but will also allow them to manage other school accounts (such as lab fees or book fees) in the very near future.

VI. Implementation Plan

FEATURES AND CAPABILITIES:

Recurring Billing: ability to schedule and generate recurring transactions based on selected data. Charge the same amount every period or change the recurring amount for a selected period.

Online Catalog:

create a listing for services and products.

Transaction History:

buyers can browse their own transactions and administrators can view a full range of reports regarding transaction activity.

Security Levels:

different administrators can have different levels of security authorization. For example, one may only enter new transactions, while another may have complete access to customer records, audit information etc.

Multiple Attributes:

each product or service can be associated with multiple attributes such as department, budget codes etc for tracking and reporting functionality.

Customized Interface:

allows you to use your organization logo, colors, slogan and much more to create the look and feel that matches your identity.

Payment Options:

accept & process debit/credit card payments with real-time authorization, e-check and PCI compliant and number encryption.

Connectivity:

easy import and export capabilities to other systems.

Communication:

create customized email confirmations.

Feb 17

Basic elements of root cause

  • Materials
    • Defective raw material
    • Wrong type for job
    • Lack of raw material
  • Machine / Equipment
    • Incorrect tool selection
    • Poor maintenance or design
    • Poor equipment or tool placement
    • Defective equipment or tool
  • Environment
    • Orderly workplace
    • Job design or layout of work
    • Surfaces poorly maintained
    • Physical demands of the task
    • Forces of nature
  • Management
    • No or poor management involvement
    • Inattention to task
    • Task hazards not guarded properly
    • Other (horseplay, inattention….)
    • Stress demands
    • Lack of Process
  • Methods
    • No or poor procedures
    • Practices are not the same as written procedures
    • Poor communication
  • Management system
    • Training or education lacking
    • Poor employee involvement
    • Poor recognition of hazard
    • Previously identified hazards were not eliminated

Feb 17

Root cause analysis techniques

  • Barrier analysis - a technique often used in particularly in process industries. It is based on tracing energy flows, with a focus on barriers to those flows, to identify how and why the barriers did not prevent the energy flows from causing harm.
  • Bayesian inference
  • Causal factor tree analysis - a technique based on displaying causal factors in a tree-structure such that cause-effect dependencies are clearly identified.
  • Change analysis - an investigation technique often used for problems or accidents. It is based on comparing a situation that does not exhibit the problem to one that does, in order to identify the changes or differences that might explain why the problem occurred.
  • Current Reality Tree A method developed by Eliahu M. Goldratt in his Theory of Constraints that guides an investigator to identify and relate all root causes using a cause-effect tree whose elements are bound by rules of logic (Categories of Legitimate Reservation). The CRT begins with a brief list of the undesirables things we see around us, and then guides us towards one or more root causes. This method is particularly powerful when the system is complex, there is no obvious link between the observed undesirable things, and a deep understanding of the root cause(s) is desired.
  • Failure mode and effects analysis Also known as FMEA.
  • Fault tree analysis
  • 5 Whys
  • Ishikawa diagram, also known as the fishbone diagram or cause and effect diagram. The Ishikawa diagram is the preferred method for Project Managers for conducting RCA, mainly due to its simplicity, and the complexity of the rest of the method.
  • Kepner-Tregoe Problem Analysis - a root cause analysis process developed in 1958, which provides a fact-based approach to systematically rule out possible causes and identify the true cause
  • Pareto analysis
  • RPR Problem Diagnosis - An ITIL-aligned method for diagnosing IT problems.


Common cause analysis (CCA) common modes analysis (CMA) are evolving engineering techniques for complex technical systems to determine if common root causes in hardware, software or highly integrated systems interaction may contribute to human error or improper operation of a system. Systems are analyzed for root causes and causal factors to determine probability of failure modes, fault modes, or common mode software faults due to escaped requirements. Also ensuring complete testing and verification are methods used for ensuring complex systems are designed with no common causes that cause severe hazards. Common cause analysis are sometimes required as part of the safety engineering tasks for theme parks, commercial/military aircraft, spacecraft, complex control systems, large electrical utility grids, nuclear power plants, automated industrial controls, medical devices or other safety safety-critical systems with complex functionality.

Feb 17

General process for performing and documenting an RCA-based Corrective Action

Notice that RCA (in steps 3, 4 and 5) forms the most critical part of successful corrective action, because it directs the corrective action at the root of the problem. That is to say, it is effective solutions we seek, not root causes. Root causes are secondary to the goal of prevention, and are only revealed after we decide which solutions to implement.

  1. Define the problem.
  2. Gather data/evidence.
  3. Ask why and identify the causal relationships associated with the defined problem.
  4. Identify which causes if removed or changed will prevent recurrence.
  5. Identify effective solutions that prevent recurrence, are within your control, meet your goals and objectives and do not cause other problems.
  6. Implement the recommendations.
  7. Observe the recommended solutions to ensure effectiveness.
  8. Variability Reduction methodology for problem solving and problem avoidance.
Feb 17

General principles of root cause analysis

  1. Aiming performance improvement measures at root causes is more effective than merely treating the symptoms of a problem.
  2. To be effective, RCA must be performed systematically, with conclusions and causes backed up by documented evidence.
  3. There is usually more than one potential root cause for any given problem.
  4. To be effective the analysis must establish all known causal relationships between the root cause(s) and the defined problem.
  5. Root cause analysis transforms an old culture that reacts to problems to a new culture that solves problems before they escalate, creating a variability reduction and risk avoidance mindset.

Feb 17

Root cause analysis

Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is hoped that the likelihood of problem recurrence will be minimized. However, it is recognized that complete prevention of recurrence by a single intervention is not always possible. Thus, RCA is often considered to be an iterative process, and is frequently viewed as a tool of continuous improvement.

RCA, initially is a reactive method of problem detection and solving. This means that the analysis is done after an event has occurred. By gaining expertise in RCA it becomes a pro-active method. This means that RCA is able to forecast the possibility of an event even before it could occur.

Root cause analysis is not a single, sharply defined methodology; there are many different tools, processes, and philosophies of RCA in existence. However, most of these can be classed into five, very-broadly defined “schools” that are named here by their basic fields of origin: safety-based, production-based, process-based, failure-based, and systems-based.

Despite the seeming disparity in purpose and definition among the various schools of root cause analysis, there are some general principles that could be considered as universal. Similarly, it is possible to define a general process for performing RCA.

Feb 07

Payment System

Payment system

A payment system is a system for the transfer of money. What makes it a “system” is that it employs cash-substitutes; traditional payment systems are negotiable instruments such as drafts (e.g., checks), credit cards and other charge cards, documentary credit (such as L/C) and electronic funds transfers. Some payment systems include credit mechanisms, but that is essentially a different aspect of payment. Payment systems are used in lieu of tendering cash in domestic and international transactions and consist of a major service provided by banks and other financial institutions. In the US, they are regulated by different state statutes (UCC) and Federal regulations.

Additional forms of payment systems (including physical or electronic infrastructure and associated procedures and protocols) are used to settle financial transactions in Automated teller machine networks, Stored-value card networks, bond markets, currency markets, and futures, derivatives, or options markets, or to transfer funds between financial institutions. Due to the backing of modern fiat currencies with government bonds, payment systems are a core part of modern monetary systems.

Also, Electronic Payment is a subset of an e-commerce transaction to include electronic payment for buying and selling goods or services offered through the Internet.

http://en.wikipedia.org/wiki/Payment_system

Feb 07

problems during paying tuition fees

          MACHINE

  • Computer/technical problem
  • Few cashiers are open

MANPOWER

  • only few employees are assisting the students
  • wrong training with the cahier personnel
  • Slow cashier personnel

MATERIAL

  • Incomplete information on payment slips

METHODS

  • Slow system
  • students doesnt know how to follow instructions
Feb 07

What is your zodiac??

SCORPIO - The Addict
EXTREMELY adorable. Loves to joke. Very Good sense of humor. Will try almost anything once. LOVES TO BE PAMPERED. Energetic. Predictable. GREAT kisser. Always get what they want.. Attractive. Loves being in long relationships. Talkative. Loves to party but at times to the extreme. Loves the smell an…d feel of money and is good at making it but just as good at spending it! Very protective over loved ones. HARD workers. Can be a good friend but if is disrespected by a friend, the friendship will end. Romantic. Caring.. 4 years of bad luck if you do not forward.

Feb 07

FEU CURRENT PAYMENT PROCESS

First step :The payer should secure a payment slip from the attendee.

Second step: The payer should fill-up the slip with the required information. The information should be complete(e.g. student no., date, last name, first name, middle name, amount, cash breakdown, etc.)

Third Step: Fall in line in front of the cashier and wait until you are entertained.

Last step: When your turn comes, show the payment slip and make the necessary payments.

Note: Follow this steps in order not to experience delay.